Shon Williams
Address: 3577 North Beltline Rd. # 208, Irving, Texas
E-mail: Shandolyn.young@my.tccd.edu
Phone: 972-832-5380
I am a self-motivated, administrator, coordinator, trainer and mentor. Skilled in facilitating successful training programs and organization management. Recognized as an enthusiastic, creative and charismatic leader and mentor, with a proven track record of years of stability, consistent promotions and growth.
Professional info
My professional experiences include: twenty years overall experience in a Sales/Call Center environment, including over ten years of management experience and over four years classroom instructor/training experience. Most recently, my experiences include two years as the Communications and Project Coordinator. In this role, I was instrumental in establishing administrative and educational processes and organizational structure as well as successful coordination of congregational and community events for a non-profit, faith based organization.
Work experience
Bible Way Community Baptist Church
2012 - present
Communications and Project Coordinator
Responsible for the overall coordination, implementation, execution and completion of specific programs and projects ensuring consistency with the church’s vision, strategy, commitments and goals for approximately 1500 members on roll. Provide strategic direction and oversight for the church’s internal and external organizational structure and responsible for the organization’s fund development strategies.
Time Warner Cable
2006 - 2011
New Hire Sales Trainer
Trained, developed and coached New Hire CAE (Customer Account Executive) classes on all the fundamentals of their job (Product knowledge, sales, billing, order entry, On-line-reference tool, marketing offers, quality assurance and TWC culture).
Comcast Cable
2003 - 2006
Communication Coordintor
Designed, developed and updated job aids and published customer-service content (technical, billing, procedural, sales) in the local on-line-reference tool (OLRT). Implemented, coached and mentored the Communication Officers initiative of approximately 22 team Leads to enhance overall communication needs for approximately 350+ call center employees.
Tarrant County community College
Associate of Arts in Business Management
Ft. Worth Texas
Expected graduation December 2014
Bachelor of Business Administration
Organizational Behavior and Human Resource Management
University of Texas
Arlington, Texas
Expected graduation- May 2016
Education
2010 - present
2010 - present